The software development lifecycle at Telenet

The software development lifecycle at Telenet

Over the past decade, the telecommunications industry has undergone significant changes. Many companies have transitioned from infrastructure providers to full-fledged software development firms.

This complex transformation has brought growing pains, and Telenet is no exception. The company has faced challenges in delivering new services and features to customers predictably and promptly. This is due to a complicated IT landscape with numerous dependencies, involving many teams and extensive quality checks.

To address these issues, Telenet sought assistance from INNOCOM. In a short period, INNOCOM assessed the entire SDLC process at Telenet and developed a comprehensive remediation plan to tackle the challenges. This plan was presented and discussed with both the senior leadership team and the operational staff to ensure sufficient buy-in at all organizational levels.

Today, INNOCOM is proud to provide continued support in executing this plan and is regarded as a trusted advisor to Telenet.


Telenet wants to get a grip on its software development lifecycle, which entails:

  • Ensuring software development teams are working (together) to the best of their abilities
  • Predictability of the delivery of new software features and services
  • Bridging the gap between IT operations and development
  • Embedding quality in the SDLC for Telenet



INNOCOM’s remediation plan focuses on the following pillars:

  • Achieving more discipline in the SDLC by measuring, evaluating, and directing software engineering practices to increase quality
  • Strengthening the agile way of working with realistic planning, connecting business with delivery & better-managing dependencies
  • Introducing a DevOps way of working to ensure the balance between the speed of delivery and platform stability
  • Improving testing by shifting left test activities, adopting an end-2-end approach & managing environments better


The results we are seeing through the execution of the remediation plan:

  • A more predictable and productive SDLC
  • Higher quality of software placed into production
  • A more reliable and stable environment overall
  • Faster delivery of complex initiatives