General conditions - INNOCOM Institute

GENERAL TERMS AND CONDITIONS – INNO.COM INSTITUTE BV
Version: November 2025

1. Scope

These general terms and conditions apply to all courses, training sessions, programs, and related services organized by INNO.COM INSTITUTE BV (hereinafter referred to as “the Institute”). By registering, the participant or their company agrees to these terms. If a company or organization registers the participant, these terms apply to both the company and the participant. Deviations are only valid if confirmed in writing by the Institute.

2. Registration and Confirmation

Upon receipt of your registration, you will receive an acknowledgment of receipt. This acknowledgment does not constitute acceptance of the registration. Your participation is only definitively confirmed after formal confirmation by the Institute. The Institute reserves the right to refuse registrations due to limited availability or non-compliance with admission requirements.

3. Invoicing and Payment

After final confirmation, the participant or company will receive the invoice. The participant must provide all necessary invoicing details (company name, address, VAT number, and any PO number). The invoice must be paid within seven (7) calendar days of the invoice date. The invoice serves as confirmation of participation. In case of late payment, a default interest of 1% per started month will be due by law and without prior notice, plus a fixed compensation of 10% of the outstanding amount (with a minimum of €50). These provisions apply exclusively to companies and self-employed professionals (B2B). Courses are eligible for the SME portfolio; the participant remains responsible for timely application and payment of their own share.

4. Cancellation and Substitution by the Participant

Cancellation is not possible after participation has been definitively confirmed, unless otherwise agreed in writing. Participants may appoint a substitute to attend the same course or, with prior approval from the Institute, transfer participation to a later edition of the same course. For companies and self-employed professionals (B2B), the right of withdrawal does not apply. For private registrations (B2C), the statutory right of withdrawal of fourteen (14) calendar days after registration applies in accordance with the Belgian Economic Law Code (Book VI). If the course starts within this period and the participant expressly requests to start immediately, the right of withdrawal expires once the course has begun. The right of withdrawal can be exercised via an unambiguous statement by email to info@icinstitute.be.

5. Cancellation or Changes by the Institute

The Institute reserves the right to reschedule, postpone, or cancel a course or program in case of insufficient registrations, instructor illness, or force majeure. In such cases, the participant will be informed in due time, and any amount already paid will be refunded or transferred to a later session. The Institute is not liable for additional costs such as travel or accommodation, except in cases of intent or gross negligence by the Institute.

6. Course Content and Delivery

The Institute reserves the right to change instructors, training locations, or delivery formats (in-person, online, hybrid) without compromising the content of the course. All courses are delivered to the best of the Institute’s ability and in accordance with professional standards. However, the Institute does not guarantee that attending a course will lead to a specific result, diploma, or professional qualification unless explicitly stated.

7. Intellectual Property

All course materials, slides, handouts, recordings, exercises, software, platforms, and other documents provided by the Institute or its instructors remain the intellectual property of the Institute or the respective author. The participant receives a personal, non-transferable, non-exclusive license to use the material solely for their own learning purposes. It is not permitted to copy, distribute, publish, reuse, or use the material commercially without written permission from the Institute. Work or assignments created by participants during the course remain their property unless they form part of a company-specific project funded by an employer. External instructors grant the Institute a usage license for training and accreditation purposes. The use of recordings or visual material does not imply any transfer of intellectual property rights by participants.

8. Privacy and Data Processing

The Institute processes participants’ personal data in accordance with GDPR and its Privacy Policy, available on the website. Processing is based on the performance of the agreement, legal obligations, and the Institute’s legitimate interest in organizing its operations. Data is used solely for registration, communication, invoicing, operational and educational processes, and quality monitoring. Photos or video recordings may be taken during courses for procedural, educational, internal, or promotional purposes. This is based on the Institute’s legitimate interest in showcasing its activities. Participants may object to this at any time, free of charge, via info@icinstitute.be.

9. Liability

The Institute’s liability is limited to direct damages and to a maximum of the invoice amount for the relevant course, with an absolute cap of €50,000. The Institute is not liable for indirect damages such as loss of profit, data loss, or cancellation costs from third parties. This limitation also applies to the benefit of the Institute’s employees, instructors, and subcontractors. Participants are responsible for their personal belongings during activities on-site or online.

10. Force Majeure

The Institute cannot be held liable in cases of force majeure, including but not limited to pandemics, instructor illness, power or internet outages, fire, government measures, strikes, or natural disasters. In such cases, performance is temporarily suspended without any right to compensation.

11. Complaints and Disputes

Any complaints must be submitted in writing or by email, dated, within 14 days of the incident. In case of disputes, Belgian law exclusively applies, and the courts of the judicial district of Mechelen have jurisdiction.

12. Final Provisions

If any provision of these terms is declared null or unenforceable, the remaining provisions remain fully in force. The most recent version of these terms is always available on the Institute’s website. This version replaces all previous versions of the general terms and conditions.

INNO.COM INSTITUTE BV
Heiststeenweg 131 – 2580 Beerzel – Belgium