Privacy

                      

PRIVACY POLICY

 

1. INTRODUCTION

INNOCOM BV (INNOCOM) is committed to protecting your privacy and handling personal data in a transparent, secure and lawful manner.

This Privacy Policy explains how INNOCOM collects, uses, stores and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Belgian data protection legislation.

This Policy applies to visitors of our websites, customers, prospects, suppliers, partners, event participants, students, alumni and other individuals with whom INNOCOM interacts in the course of its business activities.

 

2. DATA CONTROLLER

INNOCOM 

Heiststeenweg 131

2580 Beerzel

Belgium

 

Enterprise Number (KBO): 0462.847.871

Email: dpo@inno.com 

Telephone: +32 15 25 82 00

For any questions regarding this Privacy Policy or the processing of personal data, you may contact our Data Protection Officer at dpo@inno.com.

 

3.  PERSONAL DATA WE COLLECT

Depending on the nature of our relationship with you, we may collect and process the following categories of personal data:

     1. Contact Information

• Name and surname
• Professional title and function
• Company name
• Postal address
• Telephone number
• Email address

     2. Customer and Supplier Information

• Contractual information
• Project-related information
• Purchase orders and quotations
• Invoicing and payment information

• Correspondence and communication records

  3. Recruitment Information

• CV and cover letter
• Employment history
• Education and qualifications
• References (where provided)
• Interview notes and assessment results

     4.  Educational and Training Information

• Registration information
• Attendance records
• Assessment and certification data
• Learning progress information

• Feedback and survey responses

  5. Marketing and Event Information

• Event registrations
• Newsletter subscriptions
• Communication preferences

• Participation in marketing campaigns

  6. Technical Information

• IP address
• Browser and device information
• Website usage data
• Security and log information

INNOCOM does not intentionally collect special categories of personal data unless this is necessary, legally required or explicitly provided with your consent.

 

4.  PURPOSES OF PROCESSING  

We process personal data for the following purposes:

• Managing customer and supplier relationships
• Preparing and following up quotations and proposals
• Delivering consulting, advisory and professional services
• Organising and delivering training programmes, workshops and events
• Managing registrations and certifications
• Performing contract administration
• Processing invoices and payments
• Responding to inquiries and support requests
• Communicating with customers, participants and stakeholders
• Improving our services and educational programmes
• Managing quality assurance and accreditation requirements
• Protecting information systems and ensuring business continuity
• Complying with legal and regulatory obligations

• Sending professional communications and marketing messages where permitted by law

   

5. LEGAL BASIS FOR PROCESSING

INNOCOM processes personal data on one or more of the following legal grounds:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate business interests
• Consent, where required

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of prior processing.

 

6.  Sharing Personal Data

Personal data may be shared with:

• Service providers supporting our operations
• IT hosting, cloud and software providers
• Accounting, legal and professional advisers
• Educational, accreditation and certification partners
• Public authorities where legally required

All third parties receiving personal data are required to process such information securely and in accordance with applicable data protection legislation.

INNOCOM does not sell personal data to third parties.

 

7.  Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Typical retention periods include:

• Customer and supplier records: duration of the business relationship and applicable statutory retention periods
• Accounting and financial records: 10 years
• Educational records, certifications and academic information: up to 10 years after completion
• Marketing consent records: until consent is withdrawn
• Security logs and technical records: according to operational requirements
• Backup data: minimum 90 days

Where retention is no longer necessary, personal data is securely deleted, anonymised or archived in accordance with legal requirements.

 

8.  Confidentiality of Educational Materials

As part of training and educational activities, assignments, reports, assessments and related documents may be reviewed by programme directors, faculty members, assessors and authorised support staff for educational, quality assurance and accreditation purposes.

Participants may notify INNOCOM in advance if submitted materials contain confidential business information requiring additional handling measures.

 

9.  Surveys and Feedback

INNOCOM regularly collects participant and customer feedback to improve service quality. Where possible, survey results are anonymised or aggregated before analysis and reporting. 

Access to identifiable feedback is restricted to authorised personnel with a legitimate business need.

 

10.  Job Applicants

When you apply for a position at INNOCOM, we process the personal data you provide during the recruitment process, including your CV, cover letter, contact details, qualifications, employment history and any other information relevant to the assessment of your application.

This information is processed for the purpose of evaluating your suitability for current or future employment opportunities, managing the recruitment process and communicating with you regarding your application.

The legal basis for this processing is the performance of pre-contractual measures at your request, as well as INNOCOM’s legitimate interest in recruiting qualified candidates.

Access to applicant information is limited to employees and managers involved in the recruitment and selection process.

Unless a longer retention period is required by law or agreed upon with the applicant, recruitment records will generally be retained for a maximum period of two years after completion of the recruitment process. Where consent is obtained, applicant information may be retained for future career opportunities within INNOCOM.

Applicants have the same rights regarding their personal data as described in this Privacy Policy and may contact dpo@inno.com for any privacy-related request.

 

11.  Artificial Intelligence and Digital Tools

INNOCOM may use digital productivity tools, cloud services and artificial intelligence technologies to support business operations, educational activities, content development and customer service.

Where such tools process personal data, INNOCOM implements appropriate contractual, organisational and technical safeguards to ensure compliance with applicable privacy legislation.

 

12.  Data Security

INNOCOM implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures include:

• Access control mechanisms
• Role-based permissions
• Secure authentication procedures
• Encryption where appropriate
• Security monitoring and auditing
• Backup and recovery procedures

• Confidentiality obligations for staff and contractors

   

13.  Personal Data Breaches

Any personal data breach is assessed without delay.

Where required by law, INNOCOM will notify the competent supervisory authority within the legally prescribed timeframe and inform affected individuals where the breach is likely to result in a high risk to their rights and freedoms.

 

14.  Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

Requests may be submitted to dpo@inno.com.

INNOCOM may request proof of identity before processing a request.

 

15.  Cookies

Our websites may use cookies and similar technologies to improve functionality, user experience, analytics and website security.

 

16.  Complaints

If you believe that your personal data has not been processed in accordance with applicable legislation, we encourage you to contact us first so that we can address your concerns.

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

 

Data Protection Authority (GBA/APD)

Drukpersstraat 35

1000 Brussels

Belgium

https://www.gegevensbeschermingsautoriteit.be

 

17.  Changes to this Privacy Policy

INNOCOM may update this Privacy Policy from time to time to reflect legal, organisational or technological developments.

The most recent version will always be available on our website.

Last updated: June 2026